Active Tickets Log
| Ticket ID | Customer | Subject | Priority | SLA Timer | Status |
|---|---|---|---|---|---|
| #TK-8021 | Robert Langdon | SIP Trunk Disconnection during peak hours | Urgent | 00:14:30 | In Progress |
| #TK-8022 | Alice Vance | Request for invoice receipt PDF | Low | 02:45:00 | Resolved |