READY FOR CALLS
Station Ext: 4021 (SIP Trunk 01)
Active Line / Number
+1 (800) 555-0199
Call Duration
00:00:00
Customer Screen-Pop
Name: Robert Langdon
Account: VIP Corporate #A-9082
Last Call: Yesterday (Billing Query)
Open Tickets: 1 Ticket Open
Calls Handled Today
3,420
Calls Waiting in Queue
6
Avg Handle Time (AHT)
03m 45s
Service Level SLA
94.8%
Hourly Inbound vs Outbound Calls
Call Dispositions